The National Academy of Certified Care Managers (NACCM) offers Continuing Education (CE) opportunities designed to support care managers in maintaining their certification and advancing their professional skills. NACCM-approved programs cover a wide range of topics relevant to the field, ensuring that care managers stay current with best practices, ethical standards, and emerging trends in aging and care management. These CE opportunities are accessible through live and on-demand courses, giving professionals the flexibility to choose the format that best fits their schedule and learning style.
CMC Essentials Course
NACCM CE WEBINAR SERIES – FIVE ESSENTIAL KNOWLEDGE AREAS FOR CMCS
Five webinars taught by experts in the field of care management. While this series was originally created to prepare applicants for the NACCM certification exam it provides valuable information for any Aging Life Care Professional/Care Manager. Now available on demand, this series has been pre-approved by NACCM for a total of 5 Continuing Education (CE) Contact Hours*.
Candidates may sign up for the complete course or for individual sessions.
Webinar 1: Essential Practice Skills for Care Managers
Jennifer Pagano, MA, CMC
As a professional care manager, your job is on the front line and involves caring for vulnerable people who really need what you offer. This webinar will explore the roles, responsibilities, and practice techniques of care managers. Participants will examine clinical approaches/theories commonly used in practice such as strength-based, client-centered care, developmental stages, and family systems. Communication tools, including a review of Motivational Interviewing, will also be discussed. This session will wrap up by focusing on the nuts and bolts of effective cross-cultural practice.
Webinar 2: Aging & Dementia
Sam van Kalkeren, MSN, RN, CMC
This webinar focuses on the most common medical causes of dementia, how the condition is diagnosed and reviews both pharmacological and non-pharmacological methods of management of symptoms. The instructor will also review normal aging cognitive changes and discuss how to differentiate these changes from the symptoms of dementia. Care planning, managing difficult behaviors, and supporting caregivers in their roles will also be examined.
Webinar 3: Ethics & Business Practices in Care Management
Kimberly Haney, MSW, LCSW, C-ASWCM, CMC
In this webinar, participants will be guided through a review of the profession’s code of ethics and standards of practice. In clinical practice, there tend to be some basic ethical dilemmas that care managers face repeatedly. Yet, the solutions are always unique to the situation. Learn how to confidently approach and resolve ethical dilemmas when they arise. The instructor will distinguish between the role of consultation and supervision and demonstrate how utilizing both support systems helps promote thoughtful problem-solving and professional growth. Documentation of best practices will be discussed in this session. The webinar will conclude with a review of laws and business practices that are important for every care manager to understand.
Webinar 4: Entitlements, Benefits & Legal Issues
Connie O. McKenzie, RN, CMC
Understanding and helping clients access entitlement programs and other benefits is essential when practicing as a care manager. This session provides an overview of Medicare, Medicaid, Social Security Disability, and Supplemental Security income. The instructor will also explain veterans’ pensions and Aid & Attendance. Finally, important estate planning tools will be reviewed.
Webinar 5: Intake – Termination
Lisa Mayfield, MA, LMHC, GMHS, CMC
In day-to-day practice, care managers often take the clinical process for granted. This webinar is an opportunity to re-examine intake through termination. Review how and why screening potential clients for service fit is important. Walk through the elements of a comprehensive assessment and explore how best to identify client needs, goals, and preferences. The instructor will also discuss how to develop and implement person-centered goals and care plans. Finally, the session will conclude by sharing best practices for the termination of services when the work is complete.
$399 for the entire series. $89 per individual sessions.
*CEs may be used by currently certified care managers towards renewal and may not be used by applicants who plan to sit for the CMC exam.
NACCM Media Club Events – Recorded Versions
Expert Witness presented by Karen Knutson, MSN, MBA, RN, and Byron Cordes, MSW, LCSW, CASWCM
This recorded webinar was presented by Karen Knutson and Byron Cordes. Expert Witness is a debut novel by Emeritus Aging Life Care Manager-turned-author Karen Knutson. Her book, Expert Witness, set against the backdrop of mid-1990’s Charlotte, North Carolina, is equal parts vibrant and chilling; a smartly written mystery that sheds light on elder abuse in America. Using the Expert Witness story, the author explores how Care Managers are a valuable resource for the attorneys, the judge, and the client’s medical team. Click here to purchase. Note: elegible for 1.5 NACCM CE contact hour.
Origin – Understanding America’s Unspoken System presented by Nancy Avitabile, LMSW, CMC, Byron Cordes, MSW, LCSW, C-ASWCM, CMC, and Shantel Garcia, DSW, MPA, CMC
This recorded webinar was presented by Nancy Avitabile, Byron Cordes, and Shantel Garcia. The Origin is 2023 American biographical drama film written and directed by Ava DuVernay. It is based on the life of Isabel Wilkerson, played by Aunjanue Ellis-Taylor, as she writes the book Caste: The Origins of Our Discontents. Over the course of the film, Wilkerson travels throughout Germany, India, and the United States to research the caste systems in each country’s history. Click here to purchase. Note: elegible for 1.0 NACCM CE contact hour.
Solo and Smart Aging, A Roadmap for a Supportive and Secure Future presented by Carol Marak, Author
This recorded webinar was presented by Carol Marak – Author, Speaker, Founder of the Elder Orphan Facebook Group, and former family caregiver. Her book, SOLO AND SMART, A Roadmap for a Supportive and Secure Future is based on Carol’s own plan as a single senior facing the retirement years alone. Caregiving was her wake-up call and it revealed what’s needed when planning a secure future. Carol is a native Texan and lives in a highly active Dallas urban area. Click here to purchase. Note: elegible for 1.0 NACCM CE contact hour.
Breaking the Age Code presented by Jane Paccione, MPA and Byron Cordes, LCSW, C-ASWCM, CMC
This recorded webinar was presented by Jane Paccione, MPA and Byron Cordes, LCSW, C-ASWCM, CMC discussing the book Breaking the Age Code by Yale professor Becca Levy, PhD. In her book Dr. Levy helps reframe aging through groundbreaking science and captivating stories. Through a combination of presentation and discussion, Jane and Byron explore how different cultures perceive aging and the effects of these beliefs on our quality of life and longevity. Click here to purchase. Note: elegible for 1.0 NACCM CE contact hour.
Opioid History, Abuse, and Treatment in Older Adults presented by Alicia Howard, MD
This recorded webinar was presented by Alicia Howard, MD discussing about the opioid use disorder and chronic disease model. Click here to purchase. Note: elegible for 1.0 NACCM CE contact hour.
In-Love: A Memoir of Love and Loss with Author Amy Bloom
This recorded webinar was presented by bestseller author Amy Bloom. Bloom’s bestselling memoir, In Love, tells the story of the couple’s difficult decision to travel to Dignitas, a nonprofit organization near Zurich Switzerland, where Brian legally, peacefully, and painlessly ended his own life. Click here to learn more and to purchase. Note, elegible for 1.0 NACCM CE only.
The Art of Dying Well with Author Katy Butler
This recorded webinar was presented by award-winning journalist and bestselling author Katy Butler. In this presentation she discusses her research and findings about the step by step preparations – practical, communal, physical, medical, and spiritual – that make a good decline and a “good death” more likely. Click here to learn more and to purchase. Note, eligible for 1.0 NACCM CMC CEs only.
This Chair Rocks – A Manifesto Against Ageism with Author Ashton Applewhite
This recorded webinar was presented by Author and activist Ashton Applewhite. In this provocative, funny, and deeply informed look at the roots of ageism—in society and in our own age denial—Applewhite explains how it divides and diminishes us. Click here to learn more and to purchase. Note, eligible for 1.5 NACCM CMC CEs only.
Crip Camp & Disability Then and Now
This recorded webinar was presented by Abby Kovalsky, LCSW, and is a presentation that covers Netflix’s documentary entitled Crip Camp: A Disability Revolution. The documentary follows the lives of several young campers with disabilities at Camp Jened in New York State who became leaders in the U.S. disability rights movements of the 1970s. Click here to learn more and to purchase. Note, eligible for 1.5 NACCM CMC CEs only.
Who is in Charge Anyway? An Exploration of Personal Empowerment and the film, “I Care A Lot”
This recorded webinar was presented by Marguerite Lorenz, CTFA, CLPF #319, and is a presentation that uses the movie, “I Care A Lot”, as a starting point to talk about the non-Hollywood aspects of estate planning, conservatorship, and guardianship — so we can stay in control as we age, and better protect our clients. Click here to learn more and to purchase. Note, this event is currently eligible for 1.5 NACCM CMC CEs.
NACCM Item Writing Webinar
Become a Subject Matter Expert (SME) and earn CEs for writing test questions. Watch the webinar to find out how.