Monday, May 11, 2026
4:00pm ET, 3:00pm CT, 2:00pm MT, 1:00pm PT
(1.5 hours with Q&A)
$39.00 for CMCs, $59 for non-CMCs
Registration Deadline May 8, 2026
About the Presentation
When aging parents or loved ones experience illness or decline, families are often thrust into complex systems with little guidance, frequently in the middle of a crisis. Even highly educated professionals ask, “How are you supposed to figure this out?”
The Fragile Years reframes this period as a distinct and predictable life stage, much like other stages of life, helping families understand what to expect. Normalizing this stage reduces anxiety, improves communication among family members, and builds trust in the professionals guiding them through the process.
Join the NACCM Media Club for a conversation with Amy O’Rourke, author of The Fragile Years, as she shares practical insights on navigating fragmented healthcare systems, staying ahead of crisis, and using care management to create clarity, advocacy, and peace of mind for families.
Featured Guest
Amy Cameron O’Rourke, MPH, CMC
Author of The Fragile Years
Amy O’Rourke is a nationally recognized leader in aging and care management with over 40 years of experience. A former President of the Aging Life Care Association, TEDx speaker, and award-winning entrepreneur, Amy has dedicated her career to helping families navigate aging with confidence, dignity, and connection. She is also a co-host of the television talk show Aging Untold, which explores real conversations about aging, caregiving, and longevity.
Moderator
C. Byron Cordes, MSW, LCSW, CASWCM, CMC is NACCM Board President, a Fellow of the Leadership Academy of the Aging Life Care Association, and President of Sage Care Management.
What’s a media book club?
It’s more fun if you read the book – but you don’t have to! This webinar will be dynamic and informative, covering topics outside the scope of the book through conversation with the author, and a facilitated dialogue with the audience and other experts in the field. The Fragile Years is available in paperback and on Kindle – so grab a copy, enjoy reading, and join your colleagues in the discussion – while earning CE contact hours too!
Goals and Learning Objectives
Using the Fragile Years to increase participants’ understanding of how care management supports families navigating aging-related crises by providing practical strategies for navigating fragmented healthcare systems, improving care transitions, and maintaining dignity and connection during the fragile years of aging.
At the conclusion of this program, participants will be able to:
- Identify common challenges families face during aging-related care crises and explain why healthcare and long-term care systems are difficult to navigate.
- Describe the role of care management in coordinating services, advocating for older adults, and reducing caregiver stress during critical transitions of care.
- Apply practical strategies from The Fragile Years to help families stay ahead of care crises and make informed decisions aligned with their loved one’s values and wishes.
Continuing Education Information
This event has been approved for 1.5 CE contact hours through NACCM. Attendee must attend entire webinar to receive a CE certificate.
Cancellation Policy
The registration fee for webinars is non-refundable. Registrants who are not able to attend the webinar will receive audio & video files following the event. CE contact hours will not be available to those who are not able to attend the entire live event.
In the unfortunate event that a webinar needs to be canceled or rescheduled NACCM will notify the registrant by email and provide information on the new date or alternative arrangements. If the registrant is not able to attend the new date NACCM will refund the registration fee.