Test development, administration services and test scoring for the Certification Examination for Care Managers are provided by Professional Testing Corporation (PTC).
The Professional Testing Corporation (PTC) is an organization whose services are focused on the measurement aspects of human resources, including the design, development, and administration of tests and testing programs for professional organizations, associations, and certification and licensing boards. It was originally established in 1983 as a subsidiary of Organization Resources Counselors, Inc. (ORC), an international management consulting firm that had its origin in the early 1920’s. In 2000 PTC became a fully owned independent company. In addition to test development, PTC’s services to professional organizations typically include candidate application and fee processing, scheduling, testing center arrangements, computerized testing, written test administration, scoring, data analysis, and reporting.
Unique characteristics of the services that PTC offers include:
- A staff of professionals who are experienced in the initial development and ongoing operation of credentialing programs for certification and licensure of professional personnel and thus familiar with issues and policies requiring decisions in early stages of a credentialing program;
- Sensitivity to the need for accountability of credentialing programs and familiarity with the legal environment and issues related to defensibility of the tests used in the credentialing process;
- A broad exposure to, and understanding of, credentialing and assessment programs in nursing, allied health, technical, and business professions, derived from direct relationships with such organizations
Learn more at WWW.PTCNY.COM
Appeal of Adverse Decision Criteria
An applicant may submit an appeal of an adverse CMC credentialing program decision under the following circumstances:
- The applicant was found to be ineligible to take the CMC examination.
- The applicant feels their failing score is incorrect as a result from disruptive testing conditions.
- The applicant was found to be ineligible for CMC recertification.
No appeal may be taken from an adverse decision based on:
- An applicant’s receipt of a failing grade on a CMC examination unless extraordinary circumstances exist as determined solely by NACCM.
- An applicant’s failure to include required documentation in the application for either exam eligibility or recertification.
- An applicant’s failure to follow stated instructions in application for either exam eligibility or recertification.
The procedures set forth below for the review and appeal of adverse decisions affecting certification or recertification may be subject to an expedited schedule when deemed necessary by NACCM.
Request for Reconsideration
An individual who has received an adverse decision will be given prompt written notice of the decision. The notice will state the reason(s) for the adverse decision. The individual has the right to seek review of the adverse decision by filing a timely written request for appeal of an adverse decision with the Certification program.
To be valid, the request for appeal must be received by the NACCM contractor within thirty (30) days of receipt by the individual of notice of the adverse decision. Any request for appeal received beyond this date will not be reviewed.
The request for appeal must be submitted via email to info@naccm.net and must detail the nature of the appeal and the specific facts supporting the appeal. No new or additional information may be submitted with the request for appeal.
Review by the Board of Directors
The adverse decision will be reviewed by the Board of Directors or a Committee convened by NACCM. They may review any information it deems pertinent and may request additional information from the individual. They may, at their discretion, take one of the following actions:
- Affirm the adverse decision; or
- Reverse or modify the adverse decision.
A NACCM representative will notify the individual in writing of its action, including the reasons for these actions, within 60 calendar days after receipt of the request for reconsideration. Should NACCM or a Committee request additional information from the individual, an additional 30 days will be allowed for the addition of information and secondary review.
The decision of the Board of Directors or a Committee shall be final and cannot be further appealed.