If you are planning to take the NACCM Certification Exam, consider purchasing the Exam Prep Course webinar series. This pre-recorded series allows you to view the sessions at your convenience – any time day or night.
The Exam Prep Course is an optional study program that consists of five pre-recorded webinar sessions. Each webinar is taught by an expert in the field of care management and is structured to review and reflect on core information essential for care management practice.
You may purchase the complete series for $375 or individual sessions for $85 each. Please note: links to the webinar recordings disabled on October 21, 2019. Registration has closed for the fall series.
Webinar 1: Intake – Termination
Lisa Mayfield, MA, LMHC, GMHS, CMC
In day to day practice, care managers often take the clinical process for granted. This webinar is an opportunity to re-examine intake through termination. Review how and why screening potential clients for service fit is important. Walk through the elements of a comprehensive assessment and explore how best to identify client needs, goals, and preferences. The instructor will also discuss how to develop and implement person-centered goals and care plans. Finally, the session will conclude by sharing best practices for the termination of services when the work is complete.
Webinar 2: Aging & Dementia
Amy Abrams, MSW/MPH
This webinar focuses on the most common medical causes of dementia, how the condition is diagnosed and reviews both pharmacological and non-pharmacological methods of management of symptoms. The instructor will also review normal aging cognitive changes and discuss how to differentiate these changes from the symptoms of dementia. Care planning, managing difficult behaviors, and supporting caregivers in their roles will also be examined.
Webinar 3: Entitlements, Benefits & Legal Issues
Deborah Liss Fins, LICSW, ACSW, CMC
Understanding and helping clients access entitlement programs and other benefits is essential when practicing as a care manager. This session provides an overview of Medicare, Medicaid, Social Security Disability, and Supplemental Security income. The instructor will also explain veterans’ pensions and Aid & Attendance. Finally, important estate planning tools will be reviewed.
Webinar 4: Ethics & Business Practices in Care Management
Harriette Grooh, PhD, CMC
In this webinar, participants will be guided through a review of the profession’s code of ethics and standards of practice. In clinical practice, there tend to be some basic ethical dilemmas that care managers face repeatedly. Yet, the solutions are always unique to the situation. Learn how to confidently approach and resolve ethical dilemmas when they arise. The instructor will distinguish
Between the role of consultation and supervision and demonstrate how utilizing both support systems helps promote thoughtful problem-solving and professional growth. Documentation of best practices will be discussed in this session. The webinar will conclude with a review of laws and business practices that are important for every care manager to understand.
Webinar 5: Essential Practice Skills for Care Managers
Kate Granigan, MSW, LICSW, CASWCM
As a professional care manager, your job is on the front line and involves caring for vulnerable people who really need what you offer. This webinar will explore the roles, responsibilities, and practice techniques of care managers. Participants will examine clinical approaches/theories commonly used in practice such as strength-based, client-centered care, developmental stages, and family systems. Communication tools, including a review of Motivational Interviewing, will also be discussed. This session will wrap up by focusing on the nuts and bolts of effective cross-cultural practice.
Important information about the CMC exam:
Care management knowledge is gained through a variety of methods: formal education/training, ongoing professional development, practice experience, and supervision. During the CMC exam, you will be asked to apply knowledge you have gained throughout your career using all of these methods. Taking this webinar series, or any other prep course, will not guarantee a passing score. Participating may, however, build test-taking confidence.
The CMC exam has been carefully vetted, standardized and validated. It does not primarily rely on rote memorization. You will need to apply your knowledge by answering multiple choice questions written by seasoned professionals who work in a wide array of care management practice settings.
You should expect to find questions that are answered easily with great certainty and other questions that seem harder and are answered with less certainty. It is common to feel nervous when taking an exam. We hope this series helps you feel more prepared and confident.