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The purpose of the National Academy of Certified Care Managers (NACCM) is to advance the quality of care management services by assuring individual competence to perform the full range of care management tasks through a validated, standardized examination that tests the skills, knowledge, and practice ethics needed to serve consumers.


Establish and maintain an academy for the credentialing of longterm care managers.
Promote/enhance the provision of quality care management and other services delivered to the consumer.

Strengthen the education and training of care managers. Protect and empower consumers of longterm care management through consumer education. Educate organizations, allied professions, and policy makers regarding the functions, training, credentialing and importance of care management in the longterm care system. The National Academy of Certified Care Managers is committed to offering a valid and reliable certification examination. NACCM has worked under the expert consultation of Professional Examination Services (PES) to ensure that strict standards and methodologies are used to create a fair, valid and reliable examination since 1995.

Who Will Be Certified

NACCM recognizes the diversity of the practice of care management. As used here the term assumes the broadest possible meaning of the roles, functions, responsibilities and educational backgrounds of care managers. It encompasses various settings, target populations, program designs and duration and intensities of the services provided.

NACCM recognizes the diversity of the practice of care management. As used here the term care management is defined as "a service that links and coordinates assistance from both paid service providers and unpaid help from family and friends to enable consumers with functional limitations to obtain the highest level of independence consistent with their capacity and preferences for care" (Geron & Chassler, 1994). Care management must include face-to-face comprehensive assessment, care plan development, implementation and monitoring, problem-solving, reassessment and quality evaluation. It encompasses various settings, target populations, program designs, and levels of duration and intensity of the care management services.

The successful applicant must have fulltime direct experience with persons with chronic disabilities and supervised care management experience that includes face-to-face interviewing, assessment, care planning, problem solving and followup. The number of years of direct care and care management experience will vary based on educational background of the individual candidate.

All individuals who meet application requirements and pass the examination will be credentialed and acknowledged by the Academy as CMC (Care Manager, Certified).

The automated multiple choice examination will be administered by Prometric. Once the candidate is found eligible to sit for the examination, the candidate will receive instructions for scheduling their examination with Prometric at a convenient time and location.

Candidates will be able to take the exam as soon as their application is approved and they make an appointment with a local testing site.

The Testing Agency

Test development, administration services and test scoring for the Certification Examination for Care Managers are provided by Professional Examination Service (PES) . PES is a nonprofit corporation whose mission is to promote the public good by providing services to those who have a sound stake in licensure and certification practices. PES has been providing services and making contributions in assessment, education, science, and credentialing policy since the early 1940’s.


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National Academy of Certified Care Managers, PO Box 170, 244 Upton Road, Colchester, CT 06415-0170
Toll Free: (800) 962-2260 Email: naccm@snet.net, www.NACCM.net

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